Refund Policy

Refund and Returns Policy

Thank you for your purchase. We hope you are happy with your items. However, if you are not completely satisfied, you may request a return. Please read our policy below for more information.

No Warranty

Please note that we offer no warranty on any of our products. Our items are considered consumer goods, and we cannot guarantee their longevity or performance beyond their intended use.

Returns & Refunds Process

If you wish to return an item, please follow these steps:

Submit a Request: Send an email to orders@masonmoon.co.za with the subject line "Return Request" and your order number.
Include Required Information: In your email, you must provide:
- Proof of purchase (e.g., your order confirmation or receipt).
- The reason for your return request.
- Any relevant photos or documentation to support your request.
Review: Our team will review your request and get back to you within 3-5 business days. Please note that a return is not guaranteed and is subject to our review and approval.

Approved Returns

If your return is approved, you will be responsible for all shipping costs associated with sending the item back to us. We recommend using a trackable shipping service to ensure we receive your return.

Important Notes

Items must be returned in their original condition, unused, and in their original packaging.
We reserve the right to refuse a return if the item does not meet our return criteria.
Refunds will be processed to your original payment method within 7-10 business days of us receiving and inspecting the returned item.

If you have any questions about our refund policy, please contact us.