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Privacy Policy

Privacy Policy Mason Moon

Effective Date: 01/10/2025

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from masonmoon.co.za. We are committed to protecting the privacy of your personal information in compliance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).

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1. Personal Information We Collect

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When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer. You can learn more about cookies and how to disable them at http://www.allaboutcookies.org.

  • Log files: These track actions on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

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  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

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Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (e.g., credit card details), email address, and phone number. We refer to this information as "Order Information."

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When we refer to "Personal Information" in this Privacy Policy, we mean both Device Information and Order Information.

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2. How We Use and Process Your Personal Information

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We use the Order Information we collect to:

  • Fulfil your orders (processing payments, arranging for shipping, and providing invoices and/or order confirmations).

  • Communicate with you regarding your order.

  • Screen our orders for potential risk or fraud.

  • With your explicit consent, provide you with information or marketing communications about our products or services.

We use the Device Information to help us screen for potential risk and fraud (in particular, your IP address) and, more generally, to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site).

The Personal Information we collect is processed for a specific, explicitly defined, and lawful purpose related to our e-commerce business. We will only retain your Personal Information for as long as is necessary to fulfil the purposes for which it was collected, or as required by law.

 

3. Consent and Your Rights under POPIA

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Under POPIA, you have the right to:

  • Be notified that your personal information is being collected.

  • Request what personal information we hold about you and access it.

  • Request the correction or deletion of your personal information.

  • Object to the processing of your personal information on reasonable grounds.

  • Not have your personal information used for unsolicited electronic communications (direct marketing) unless you have consented to it.

We will only send you marketing communications if you have given us your explicit and informed consent to do so. You may withdraw your consent at any time by following the unsubscribe link in our marketing emails or by contacting us using the details below.

To exercise any of these rights, please contact our Information Officer using the contact details provided in Section 7. We may require proof of identity to verify your request.

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4. Sharing Your Personal Information

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We share your Personal Information with third parties to help us use your Personal Information as described above. These include:

  • GoDaddy and Wix: As our website is hosted by GoDaddy and created through Wix, they may process your data to provide hosting and platform services. Their privacy policies govern their use of your data. You can find more information about how they handle data by reviewing their privacy policies on their respective websites.

  • Payment Processors: We use third-party payment gateways to process your credit card and other payment information. These service providers are legally and contractually obligated to protect your information and are not permitted to use it for any other purpose.

  • Shipping and Logistics Providers: Your name, address, and phone number are shared with couriers and logistics companies to deliver your order.

  • Analytics Providers: We use third-party analytics services, such as Google Analytics, to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We may also disclose your Personal Information if required by law or a court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

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5. Security and Data Integrity

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We take reasonable technical and organizational measures to ensure the integrity and confidentiality of the Personal Information we collect. This is to prevent its loss, unauthorized access, or unlawful processing. We are committed to continuously reviewing and updating our security practices to protect your data.

In the event of a data breach, we will notify the Information Regulator and, where required by law, affected data subjects as soon as reasonably possible.

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6. Direct Marketing

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We will not use your personal information for direct marketing purposes unless we have your prior, specific, and informed consent. If you have opted-in to receive marketing communications from us, you have the right to unsubscribe at any time.

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7. Contact Us

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For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact our Information Officer:

Information Officer: Melize Zietsman Email: orders@masonmoon.co.za

 

You also have the right to lodge a complaint with the Information Regulator:

The Information Regulator (South Africa) Website: https://www.inforegulator.org.za/ General Enquiries:enquiries@inforegulator.org.za Complaints: complaints.IR@inforegulator.org.za

 

8. Changes to this Policy

 

We reserve the right to amend this Privacy Policy from time to time to comply with changes in the law, to reflect new business practices, or for other reasons. We will post the updated policy on this page with a new effective date. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

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